Refund policy

 

At BrisKites Online we want our customers to be completely satisfied with their purchase.

We recommend you immediately inspect any goods that we deliver to you or that you collect from the BrisKites store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Briskites and applies where you make a purchase online from briskites.com.au

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

Refer to Consumer Guarantees for more information.

Goods Damaged in Transit

If any goods arrive damaged, please contact the Briskites Warranty team as soon as possible. After reviewing the claim, BrisKites will contact you to discuss the options available to resolve the issue. In most cases, BrisKites will either arrange for the return of the damaged product for replacement or refund — or a replacement part may be provided where the damage is minor.

Refunds

Refunds will normally be processed within 3-5 days and will be refunded vis the payment method used for the original purchase.
*Any discretionary refund for change of mind purchase will be minus the original merchant fee charged by the credit card processor or Paypal, as these fees can't be recouped.

Delivery Charges

Where BrisKites considers the goods to have breached a consumer guarantee in Australia, any shipping costs to return the goods to the Briskites store will be at Briskites cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting us.
Do not return items without a return authorisation from us. 

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.